Formulr Tickets Terms and Conditions

Please read through the following sections carefully and make sure you fully understand the contents of this agreement prior to the use of the website and/or services. By using this website, you are deemed to have read and agreed to these terms and conditions.

The following terms are a binding agreement between the parent company of Formulr Pty Ltd, Formulr Ltd (referred to as Formulr, The Company, Ourselves, We and Us), and yourself (Client, Customer, You and Your refers to you). Supplier, Organiser, Event Organiser/ Organisation and the/an event, refer to an event held at a specific date and time for which tickets have been purchased. Any use of the mentioned terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

Please note that this document was written in English. To the extent any translated version of this document conflicts with its English version, the English version controls.

Section 1 – General

1.1 Accepting Terms and Conditions
This website or platform is presented to you, the customer, on the condition of your acceptance of the terms, conditions, and notices contained herein. Your use of this website or platform constitutes your agreement to all the terms and conditions. By ticking the Checkbox “I’ve read and accept the terms & conditions” at the bottom of the checkout page, the buyer agrees to the terms and conditions and can be held to them.

1.2 Financial Responsibility
You assume financial responsibility for all transactions made under your name or account. You must be over 18 years old in order to make a purchase and have the legal capacity to make the transaction.

1.3 Assortment of products and services
Our assortment of items for sale is not binding and is subject to change without prior notice.

1.4 Sales Agreement
An order placed on our website or an affiliated platform constitutes a sales agreement as per these terms and conditions.

Section 2 – Website Content

2.1 Limited Use
This website or platform is for your personal and non-commercial use. The content and information (including, without limitation, prices, texts and photos), as well as the framework used to offer such content and information, belongs to Formulr or its partners.

Consequently, you agree not to use this website or platform and its contents or information for any commercial or non-personal purpose. You agree not to transform, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell or re-sell any information, software, products or services obtained from this website or platform.

You agree not to use this website or platform for any purpose that is unlawful or prohibited by these terms and conditions.

2.2 Copyrighted Materials
All contents of this website or affiliated platforms are copyright Formulr Pty Ltd. All rights reserved.

2.3 Disclaimer of Warranty
The content of this website or platform has been carefully prepared and is regularly updated. Nevertheless, Formulr cannot guarantee that the totality of information is perfectly accurate and free of error. Hence, the website is provided “as is”, without any type of warranty. You agree that this website may not be error free and acknowledge that no warranties are provided.

2.4 Liability Disclaimer
Formulr shall, in no case, be liable for any direct or indirect damage arising from the use of this website or platform, including the delay or inability to use it, any information, product or service, whether based on contract, tort or strict liability; even if Formulr has been advised of possible damage.

2.5 Termination
Formulr reserves the right to permanently cancel or terminate the account of a user in case the user breaches these terms and conditions by using the website improperly.

Section 3 – Booking Process

3.1 Online booking
The sales agreement becomes valid once the payment has been made online and the customer views the Order Confirmation. As a recap of the order, the customer will receive a Confirmation Order e-mail sent to the e-mail address he/she provided. The Order Confirmation e-mail is for informational purposes only.

3.2 Security Check E-mail
Upon placing a booking on our website or an affiliated platform and receiving the Order Confirmation, your order may be placed on “security check” by our payment security department. You will subsequently receive an e-mail indicating which documents you need to provide us with via e-mail, in order for Formulr to validate your payment. Several reasons exist for placing your order on “security check” status, i.e. a mismatch between elements such as IP Address (country of your computer’s connection), country of the credit card, delivery address, a high order amount, etc. This security procedure is necessary in order to prevent credit card fraud. Should you receive a “security check” e-mail after placing your order, it means that your order is not confirmed and will be subject to further documentation that you will have to submit in order for us to verify the authenticity of the order.

3.3 Direct booking
The agreement on the sale and purchase of a product or service between Gootickets.com and a client is deemed to be concluded when the full purchase price paid by the customer arrives to the bank account of Formulr, in accordance with the Payment Instructions. Formulr will confirm reception of the funds to the client.

3.4. Sales Purchase Agreement
The sales purchase agreement is considered to be fulfilled when:

– For “shipment” bookings: Our shipping service confirms delivery to the address entered by the client
– For “pick up” bookings: when the client collects his/her ticket(s) at the event
– For “e-ticket” bookings: when the e-ticket(s) is/are made available for download in the customer’s account or has been emailed to the email address entered by the client

3.5 Order Form
Clients must fill out the order form fully and correctly. Formulr will not compensate any issue resulting from false or incomplete information on the order form.

3.6 Seat Locations
The customer accepts that, unless indicated otherwise during the booking process, Formulr is not able to determine precise seat locations and cannot fulfil specific seating requests.

3.7 Images
The customer accepts that the images displayed on the website are indicative and that views may vary according to seating.

Section 4 – Tickets

4.1 Alternative Seating
The Customer accepts that the Organiser may change the location of grandstands and general admission areas at its own discretion. Formulr reserves the right to provide alternative tickets of equivalent value if the ordered tickets become sold out or unavailable by the time of the order conclusion.

Formulr does its best to fulfil clients’ seating requests. However, Formulr can in no way be held responsible if a client’s request cannot be satisfied or if seats are not adjoining.

4.2 Non-fulfilment of Orders
If Formulr is unable to provide the ordered tickets or alternative tickets, the company shall notify the customer about the non- fulfilment of the order. In this case, Formulr shall offer the client an alternative solution with different conditions, such as a credit voucher or a refund. Formulr shall in no way be liable for any other expenses or prejudice to the customer relating to alternative tickets or non-fulfilment, including but not limited to any costs relating to travel or accommodation.

4.3 Pick-Up
In some cases, if delivery of your tickets is not available, we will offer on-site collection at the event – this option is known as “Pick Up”. If your order’s delivery method is set as “Pick Up”, you are required to download an e-voucher from your account and collect your tickets at the event. On this voucher, you will find all the information on how, where and when you can pick up your tickets. The voucher is available to download from your Formulr account approximately 1-2 weeks before the event. It is mandatory that you bring this e-voucher (printed or electronic version) as well as a valid Photo ID to collect your tickets. The cost for on-site collection is usually €10 per order.

It is your responsibility to have provided a valid email address and to have read and understood the information in any communicated email and on the e-voucher on where and when to pick up your tickets at the event. Formulr is not responsible for tickets not being collected. No refunds will be made for tickets that are not collected at the Ticket Collection Point.

4.4 E-tickets
E-tickets are used for some events. The e-ticket will be available to download from your Formulr account a few weeks before the event. An e-mail will be sent out to the customer to inform him/her when his/her e-ticket is available. The printed e-ticket, with a secured bar code, is used to enter the event. This document is strictly confidential and must not be reproduced, communicated or sold to anyone.

4.5 Injury, loss and Theft
The ticket holder must comply with the event’s safety regulations and announcements when attending the event. Formulr does not assume any responsibility for injury, loss, theft or costs as a result of attending an event.

4.5.1 Formulr cannot be held responsible for loss or theft of tickets purchased by the client.

4.5.2 In relation to hospitality venues, facilities, vehicles or any other property associated with tickets, Formulr accepts no liability for loss, damage or injury to any person or any property, howsoever caused. Customers accept full responsibility and liability for any damages or losses that result from customers’ actions or negligence.

4.5.3 It is the customer’s responsibility to ensure they have the appropriate insurance coverage when traveling and attending the event.

4.6 Event Age Restrictions
It is the responsibility of the client to enquire about age restrictions for an event. Formulr cannot be held liable for a client’s failure to comply with age restrictions imposed by an Organiser.

4.7 Event Transportation
It is your responsibility to attain a transportation method to the event to which you have bought tickets. Formulr is not liable for any delays or failure of transportation to the event caused by third parties or external factors such as weather or traffic. The third parties or Organisers may provide their own terms and conditions.

4.8 Event Regulations
Each event Organiser has its own regulations of items that are allowed inside the venues (including, but not limited to, food and drinks). It is your responsibility to be aware of these regulations and to abide by the Organiser’s rules.

Section 5 – Prices and Payments

5.1 VAT
All prices include any applicable VAT.

5.2 Handling Fee
The Handling Fee, if applied, differs according to the ticket and event and is used to cover the costs incurred by Formulr and/or the Organiser in servicing your ticketing arrangements.

5.3 Ticket Face Value
The price printed on your ticket may not always be coherent with what you paid for it in your booking. This is due to tickets being provided by manifold suppliers at different prices to which we may add a mark-up. Further, Formulr may also be subject to paying service charges to suppliers, which the face value of a ticket may not always indicate.

5.4 Ticket price changes
Formulr reserves the right to change ticket prices. Changes will not affect the prices of tickets already ordered and paid for. The purchase price of a ticket is guaranteed at the time of the payment, validated by Formulr.

5.5 Pricing Errors
While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of any Product you have ordered, we will inform you as soon as possible. If the price displayed was higher than the correct price, we will refund you the difference. However, if the price displayed was lower than the correct price, we won ́t be able to provide the Products to you unless the full correct price has been paid. We will contact you in order to complete the payment. If you choose to cancel after you have already paid the incorrect price, you will receive a full refund from us.

5.6 Discounts
Formulr has the right to change, add or withdraw discounts/vouchers at any time without notice. Any discounts or vouchers cannot be redeemed for cash, and must be used before their expiry date. If the discount is ever greater than the booking value, the discount will be deemed to match the order’s total value. In case the discount or voucher currency is different from the booking currency, the converted value stated by Formulr cannot be disputed. You agree to not use discounts/vouchers in a fraudulent manner; attempts to obtain and use voucher codes unlawfully may lead to prosecution. Formulr reserves the right to require the discount/voucher value back from the customer in case of fraud.

5.7 Payments
The customer is entitled to pay the purchase price through a credit card or by bank transfer in accordance with the related payment methods and instructions. Banking expenses, related to a purchase done via bank transfer, shall be borne by the customer.

All bank transfers have to be processed within a time frame specified in the notification e-mail. For any delays, Formulr reserves the right to cancel the order.

5.8 Currencies
The majority of the payments are made in Australian Dollars (AUD), based on the official exchange rate of the day. However, some events are charged in other currencies such as Pounds Sterling, Canadian Dollars, or US Dollars. Other displayed currencies on the website are for informational purposes only. The amount to be paid and the currency used are stated on the checkout and booking pages and cannot be contested unless a genuine pricing mistake exists. Please note that no hidden charges or currency exchange fees are applied to your order by our company. In some cases, foreign exchange rate fees may be applied by your bank.

Section 6 – Order Delivery

6.1 Delivery Method
Delivery of printed tickets and accessories shall be made by Formulr’s shipping service to the address determined by the customer on the checkout/booking page. Gift certificates are sent via email upon order confirmation.

6.2 Delivery Address
6.2.1 It is the responsibility of the client to provide the correct address at which he/she will be able to receive the delivery. Formulr cannot be held responsible for any errors made herein.

6.2.2. If the client wishes, for any reason, to have tickets shipped to a different address than the shipping address indicated during the booking, it is the responsibility of the client to contact Formulr in due time before the scheduled date of delivery and provide the full address details in writing. Formulr will modify this information accordingly in the client’s dedicated customer account. Formulr must confirm the address modification in order for it to be valid. Formulr has the right to refuse the change of address request or to cancel the order and provide a refund.

6.2.3. If the client’s destination country changes, this might incur a higher shipping amount; the client is bound to pay the difference.

6.3 Delivery Time
6.3.1 Tickets are generally delivered two to four weeks prior to the event, depending on when the event Organiser prints the tickets. In case of an exception, customers are notified by e-mail. The Customer shall immediately notify Formulr via e-mail if tickets have not been delivered by the seventh day preceding the event. If the ticket order is placed within a month before the event, tickets might be delivered up to one week prior to the event, even though Formulr will do its best to deliver them as soon as possible.

6.3.2 Our shipping services deliver during working hours, thus it is the responsibility of the client to provide a delivery address where he/she or someone of the client’s confidence can sign for the tickets during the day.

6.4 Shipping Service Terms and Conditions
The general terms and conditions of the shipping service shall be applicable to the delivery of tickets.

6.5 Loss or Damage of delivery
Formulr is not responsible for any loss or damage of the tickets once the order is delivered to the shipping service.
Formulr is not responsible for any loss of an order sent, as soon as the shipping service has recovered the secured envelope.

6.6 Customs Charges for International Deliveries

Formulr is not liable for any fees or charges applied by the border services for international deliveries. It is the customer’s responsibility to be aware of customs regulations and applicable fees, and the customer is liable to pay any customs fees to the customs & border services of the country in question.

Section 7 – Communications

7.1 Your Account
The customer is responsible for ensuring that his/her Formulr account details are up to date, complete and accurate.

7.2 E-mail Communications
Our primary method of communicating all types of information regarding tickets, booking, events and other important information will be e- mail. The customer acknowledges and accepts that this method will be used for our communication and agrees to receive any communications from us electronically. Customers are responsible for ensuring that their e-mail address is correct and up-to date, and that they are able to receive e-mail communications from Formulr.

Section 8 – Cancellation Policy

8.1 Cancellation
Once the client confirms and pays his/her order online, neither cancellation nor reimbursement is accepted.

Section 9 – Force Majeure

9.1. Failure to Perform
Formulr shall not be liable to the customer for any failure to perform any obligation under this Agreement arising from any cause or causes beyond Formulr’s reasonable control. This includes, but is not limited to, any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, strike, epidemic, earthquake, extreme weather, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. If affected by such event, Formulr shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

9.2 Sport Season Calendar Modification
Formulr is not responsible for any modification of a sport season’s calendar. Formulr promotes and sells tickets for specific events, and not dates. Therefore, if the event organization or governing body decides, for any reason, to change the date of an event, Formulr cannot be held responsible and is not obliged to inform clients. No reimbursement will be possible in the situation stated above.

9.3 Reimbursement from Organiser
In some cases, when an event is cancelled by an Organiser, you may be entitled to a refund. The amount of any potential refund provided is dependent on the Organiser of the event and the circumstances of each case in question. The refund may not include handling and delivery fees and Formulr’s ticket margin/commission. Please note that if an event Organiser is not providing a refund for a cancelled event, Formulr is not in any way responsible for providing refunds.

Section 10 – Third Party Websites; Third Party Services; No Implied Endorsement

Formulr’s sites contains links to other web sites (i.e. Hotels by Booking.com) owned by third parties (“Third Party Sites”). Please note that when you click on any of these links, you are entering another website for which we have no responsibility or control. Formulr is not responsible for any activity occurring within Third Party Services, even if accessed via our website.

Third Party services include any services, experiences or activities that are sold or referred to through on the website Formulr and operated by other entities. This includes, and are not limited to, any experiences or tours sold to accompany events.

You agree that we shall not be responsible for any loss or damage of any sort incurred as a result of your use of any Third Party Sites and/or Third Party Services, whether or not you were linked to or directed to a Third Party Site or Third Party Service through our site. You acknowledge that Third Party Sites and Third Party Services may be subject to the applicable third party provider’s terms of service, and you are solely responsible for reviewing and complying with any such terms of service. Formulr only acts as an agent between you, the customer, and any Third Party Service or website and no liability is attached to Formulr resulting from arrangements between the customer and any Third Party.

In no event shall any reference on our site to any third party, third party website or third party product or service be construed as an approval or endorsement by us of that third party, third party website or of any product or service provided by a third party.

Section 11 – Governing Law

Australian law applies to any matter arising out of the use of this website and the sales of tickets.

Section 12 – Formula One Paddock Club Terms and Conditions

Please find Formula One Paddock Club Terms and Conditions here.

Section 13 –Privacy

Please see conditions for privacy and site usage here.